IT Administrator

As a Technician at Grade C1, this role is focused on the operational execution and maintenance of the organisation's IT infrastructure. The IT Administrator is responsible for ensuring system stability, providing high-level technical support, and maintaining the integrity of hardware and software assets to support business continuity.

• Install, configure, and maintain servers, workstations, and network peripherals to ensure maximum uptime and operational efficiency.
• Administer user accounts, permissions, and security groups within Active Directory and Office 365 environments.
• Monitor network performance and troubleshoot connectivity issues to minimise downtime across the local area network (LAN) and wide area network (WAN).
• Implement and manage robust backup schedules and disaster recovery procedures to safeguard critical organisational data.
• Provide advanced technical support to end-users, resolving complex hardware and software incidents through a structured ticketing system.
• Manage the procurement and deployment of IT hardware, ensuring all assets are tracked and maintained in an accurate inventory register.
• Ensure all systems are patched and updated in accordance with security protocols to protect the organisation against vulnerabilities.
• Enforce data privacy and security measures in strict alignment with the Protection of Personal Information Act (POPIA).
• Collaborate with external service providers and vendors to resolve specialised technical faults and manage service level agreements (SLAs).

• Minimum of 3 to 5 years of proven experience in a technical IT administration or systems support role.
• Demonstrated experience in managing virtualised environments (e.g., VMware or Hyper-V).
• Proven track record of managing firewall configurations and VPN setups.
• Experience in deploying and managing endpoint security software and antivirus solutions.

Qualifications:

• National Senior Certificate (NSC) or equivalent.
• National Diploma or Bachelor's degree (NQF Level 7) in Information Technology or Computer Science (NQF Level 6 or 7).
• Relevant industry certifications (e.g., CompTIA A+, Network+, MCSA, or CCNA).

Key Skills: Proficiency in Windows Server administration and Azure cloud environments., Advanced knowledge of TCP/IP networking, DNS, and DHCP protocols., Expertise in troubleshooting hardware components and peripheral devices., Ability to analyse system logs to identify and resolve root causes of technical failures.