Customer Success Manager

We are looking for a Specialist Customer Success Manager to lead teams, drive operational excellence, and deliver on key business objectives This is a Mid-level role (Paterson Grade C2). This role operates at a professional level with established expertise in the domain. high paced dev house with international clients.

• Lead and develop a team of professionals
• Set team goals and track performance against objectives
• Manage resource allocation and project priorities
• Drive process improvements and operational efficiency
• Provide regular feedback and conduct performance reviews

• 5+ years of professional experience, including 2+ in management
• Proven track record of team leadership and development
• Strong business acumen and strategic thinking ability
• Excellent interpersonal and conflict resolution skills
• Experience with budget management and resource planning

Qualifications:

• Bachelor's degree (NQF Level 7) required; MBA (NQF Level 9) or postgraduate qualification (NQF Level 8-9) preferred

Key Skills: Leadership, Strategic Planning, Project Management, Conflict Resolution, Data Analysis, Stakeholder Management